Refund policy

Return Policy

• Tiny Tots Trove wishes it’s customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
• You can always contact us for any return question at contact@tinytotstrove.sg.
  

Refund Policy 

• Tiny Tots Trove is not responsible for any damage after the delivery of the products.
• An unboxing video with the original packaging is mandatory in case of claims for missing items, leakage, breakage or damage, or incorrect products.
• In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot.
• Contact the customer care team at contact@tinytotstrove.sg if the order is marked as delivered but is not received by the customer within 3 days of the product being marked as delivered. No refunds shall be made after this period.
• We do not accept returns as opened boxes cannot be reused or resold.
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Tiny Tots Trove.
• Tiny Tots Trove will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.

Cancellation Policy

• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. 
• Orders cannot be cancelled once shipped from the warehouses and an amount S$4.0 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).