Shipping policy

Order Confirmation: Upon placing your order, you will receive an email confirmation. Please review the details to ensure everything is correct. If you notice any discrepancies, contact us immediately.
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Standard Shipping: We offer standard shipping for all orders. For express delivery, please reach out to our customer service team.
Free Shipping: Enjoy free standard shipping on all orders within Singapore.
International Shipping: We offer international shipping to Malaysia, Indonesia, Thailand, Hong Kong, Philippines, and Australia. Shipping rates and delivery times vary depending on the destination. Rates are calculated at checkout based on the weight and dimensions of your order.

Singapore Deliveries: Standard delivery times are 2-4 business days from the date of dispatch. Delivery times may vary depending on your location.
International Deliveries: Delivery times for international orders vary based on the destination. Typically, international deliveries take between 5-21 business days from the date of dispatch.
Dispatch Notification: You will receive a notification email once your order has been dispatched, including tracking information.

Tracking Information: Once your order is dispatched, you will receive an email with tracking details. You can track your order using the link provided in the email.
Tracking Issues: If you experience any issues with tracking your order, please contact our customer service team for assistance.

Failed Delivery Attempts: If a delivery attempt is unsuccessful, the courier will leave a notification with instructions on how to reschedule or pick up your package.
Incorrect Address: Please ensure your shipping address is accurate. Tiny Tots Trove is not responsible for delays or losses due to incorrect addresses.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue and arrange for a replacement or refund as necessary.

Customer Service: If you have any questions or concerns regarding your order, please reach out to our customer service team at contact@tinytotstrove.sg. We are here to assist you Monday through Friday, 9 AM to 5 PM SGT.

Thank you for shopping with Tiny Tots Trove. We appreciate your business and strive to provide the best possible service to our customers.

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